Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Phone number (for SMS and voice services)
• Email address (optional, for account recovery)
• Conversation history with AI companions
• Selected AI companion preferences
• Usage data and interaction patterns

2. How We Use Your Information

We use the information we collect to:

• Provide and personalize our AI companion services
• Send SMS messages and enable voice calls
• Process payments and manage credits
• Improve and develop new features
• Communicate with you about the Service
• Comply with legal obligations

3. SMS and Communications

When you opt in to receive SMS messages, we use your phone number solely to deliver messages from your selected AI companions. You can opt out at any time by replying STOP to any message. We do not sell or share your phone number with third parties for marketing purposes.

4. Data Storage and Security

We implement appropriate technical and organizational measures to protect your personal information. Conversation data is stored securely and used to improve the conversational experience with your AI companions. We retain your data only as long as necessary to provide the Service.

5. Third-Party Services

We work with third-party service providers including:

• Twilio - for SMS and voice services
• OpenAI - for AI language processing
• Stripe - for payment processing
• Supabase - for data storage

These providers have access to your information only to perform services on our behalf and are obligated to protect your information.

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal data
• Update or correct your information
• Delete your account and associated data
• Opt out of SMS communications at any time
• Request restrictions on how we use your data

7. Children's Privacy

Our Service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn we have collected information from a child under 13, we will delete that information.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, please contact us at:
Email: privacy@frens.ai
SMS: Text HELP to (202) 952-4462
Address: F·R·E·N·S, San Francisco, CA