Safety & Crisis Resources

Frens is not a mental health service, therapy service, or medical service. Your Fren is an AI persona. If you are struggling or in danger, please use one of the resources below — a trained human is standing by.

If your life or someone else's is in immediate danger

Call 911.

Mental health and crisis resources

• 988 Suicide & Crisis Lifeline — call or text 988. Free, confidential, 24/7.
• Crisis Text Line — text HOME to 741741.
• The Trevor Project (LGBTQ youth) — call 1-866-488-7386 or text START to 678-678.
• SAMHSA National Helpline (substance use and mental health referrals) — 1-800-662-4357.
• Veterans Crisis Line — dial 988 then press 1.

What your Fren will do if you mention self-harm

Your Fren is trained to recognize language about self-harm and crisis. If it detects you may be in crisis, it will:

• Acknowledge what you said with care.
• Share the crisis resources above.
• Encourage you to reach out to a trained human who can help.
• End the call safely if you need to focus on getting support.

Your Fren is not a substitute for a trained professional or a trusted human in your life. Please treat it as a companion, not a counselor.

Reporting a concern

If you are worried about someone you know, or if you believe a Fren has handled a crisis situation improperly, email safety@frens.app. We take this seriously.

For minors and their guardians

Frens accounts require you to be 18 or older. If you are a parent or guardian who believes a minor has created a Frens account, contact safety@frens.app and we will delete the account and associated data.